You can cancel your support plan at any time however, we advise that you let us know in advance that you would like to cancel before your next reset date. Your reset date is the date you originally started your plan and will be the same date your payment is taken every month.
We will cancel your plan and you can use your time until then. Any time left over or already banked, rolls over for up to three months. There are no additional charges involved with canceling your plan.
You can cancel your plan by opening the relevant support ticket or contacting your account manager.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article