Pausing your plan is a great idea if you have accumulated rolled-over time that you would like to use up. Whilst your plan is on pause, you won't be charged anything. We will contact you to check if you want to restart your plan, once your rolled-over time has been used.
Pausing your plan rather than canceling it makes it easier as you don't have to set everything up from scratch again. We can pick up where we left off with no delay.
You may also want to consider pausing your plan if your cash flow forecast isn't looking good or your business is going through a difficult time, but you will want to resume services at some point in the future. By pausing your plan we can keep in touch with you and simply restart without you having to sign up, once you're ready to get going again.
To pause your plan open the relevant support ticket or speak to your account manager.
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